World Class Service Leadership Course

World Class Service is opening its service leadership programme for a series of 2 day courses based at the Lowry Hotel in Manchester on Wednesday 17th and Thursday 18th Feb 2010

The first course, led by Howard Raynor, covers service leadership issues, market updates, key business issues of service, how to implement high service standards, motivation of teams, customer recovery and some of the secrets from the world’s most highly regarding service companies.

The course is now open for reservations.

Key benefits of this highly regarded programme include a clear method for looking at total service delivery, a clear method for improving service standards, how to add value through service behaviours, how to maximise sales through service, up to the second market news and how to recover the situation if things go amiss.

Programme is supported by hand out pack and online resource centre. Course size is limited to 15 delegates in total. Cost is £295.00 + VAT per person.

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Interested? Contact Howard Raynor on 0161 456 6007 or by email

Please note this course is eligible for small business support from Business Link. Speak to Howard or Business Link for more information.